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PRIYANT GUDHKA

IT Support Engineer · Aspiring Cloud & Security Specialist

Reliable IT foundations for growing teams

Profile · Summary

I am an IT Support Engineer with 4+ years of experience in end-user support, system administration, and IT operations. My journey started in hardware and web development, giving me a solid technical base before moving into enterprise IT.

I currently manage Active Directory, Microsoft Entra ID, Microsoft 365, Google Workspace, endpoint security (SentinelOne, Seqrite), patch management, and firewall/VPN setups. I also support ISO compliance through SOP documentation, SLA reporting, and asset management.

I am upskilling in Cloud (Entra, M365) and Cybersecurity, working toward certifications like SC-300, AZ-900, and MS-900 to transition into advanced IT and security roles, with a clear goal of becoming a Cloud & Security Specialist / IT Lead.

Active Directory · Entra ID · M365 SentinelOne · Seqrite · Patch Mgmt Sophos Firewall · VPN ISO-aligned IT Operations
Current Role
IT Support Engineer
Procain Consulting and Services Pvt Ltd
Experience
4+ years in IT
+6 years hardware & tech sales
Focus
Cloud & Security
Identity · Endpoint · Operations

Experience · Track Record

Information Technology Support Engineer

Procain Consulting and Services Pvt Ltd
June 2022 – Present · Mumbai / Remote · 3+ years
  • Provided L1/L2 support for 150+ users, improving resolution time and first-call fix rate.
  • Managed Active Directory & Microsoft Entra ID for provisioning, password resets, and access control.
  • Administered Microsoft 365 & Google Workspace for user creation, licensing, and mailbox management.
  • Configured and monitored Sophos Firewall & VPN for secure remote connectivity and policy enforcement.
  • Deployed and maintained endpoint security (SentinelOne, Seqrite) and patch compliance via ManageEngine.
  • Created SOPs, process docs, and monthly SLA / incident reports to support ISO compliance.
  • Handled asset and inventory via Google Sheets & Zoho Creator for accurate onboarding/offboarding.
  • Supported remote workforce using AnyDesk and Zoho Assist with secure, low-downtime access.
  • Collaborated with vendors for multi-platform issue resolution, minimizing business disruption.

Technical Sales Representative

Mahaveer InfoTech
April 2016 – March 2022 · 6 years
  • Assisted customers with PC assembly, hardware troubleshooting, and peripheral installations.
  • Provided frontline technical support for desktops, laptops, and networking devices.
  • Managed inventory and vendor coordination for computer spare parts and accessories.
  • Helped customers select cost-effective IT solutions, improving satisfaction and repeat business.

Development Specialist

HK Byte
2018 – 2020 · 2 years
  • Developed client-side applications using HTML, CSS, and JavaScript with responsive UIs.
  • Built web solutions with PHP and contributed to projects using Angular and React.js.
  • Implemented server-side functionality with Node.js for scalable web applications.
  • Designed logos and branding materials using Adobe Illustrator.

Stack · Skills & Tools

Core IT & Security
Active Directory Microsoft Entra ID Microsoft 365 Admin Google Workspace Admin SentinelOne Seqrite Endpoint Security Sophos Firewall & VPN Patch Management (ManageEngine) ISO SOPs · SLAs · Reporting Asset & Inventory Management Remote Support (AnyDesk, Zoho Assist)
Cloud · Development · Background
Entra Fundamentals (AZ-900 in progress) M365 Fundamentals (MS-900 in progress) Identity & Access (SC-300 path) HTML · CSS · JavaScript PHP · Angular · React.js Node.js Zoho Creator Adobe Illustrator (Branding) Hardware · PC Assembly Customer-centric Tech Support